Washington Trust Bank has been trusted
with our customers' financial and personal
information since 1902. We continue
to earn that trust every day, and we
realize some of that is based on keeping
your account information secure. No
matter how you choose to bank with us,
whether in our branches, online, or
by phone, we verify your identity before
granting you access to your accounts.
We use firewalls and encryption to protect
your information from others, and we
are constantly evaluating and testing
new technology that may continue to
reduce the risks of fraud and identity
theft.
We are committed to the security of
the information you store and transmit
while using eBusiness Express. We use
state-of-the-art technology to help
ensure that your online sessions are
secure.
Online Security Checkpoint
Washington Trust
Bank is implementing an additional security
feature known as Online Security Checkpoint
to verify your identity when you access
OnLine Banking services and further
protect your information and transactions.
In addition to your standard login procedure,
you will be asked
to answer a few questions
and register your computer.
Set-up Your
Security Checkpoint (Beginning February 21, 2007)
- Log in to OnLine Banking
using your existing User ID and Password.
- Select your three challenge
questions. (If
you have already selected questions
using "Forgotten Password",
you can skip
this step.)
- Register your computer
by following
the instructions
on your screen.
Looking
for detailed set-up instructions? Click
here
Security Controls and Browser Requirements
We understand the security of your personal and account information is important to you. To assist us in offering financial services in a secure manner, we employ a number of controls described below. These controls allow us to properly authenticate your identity when you access these services and protect your information as it travels over the Internet between us and your access device (such as PC or wireless device). Many of the financial services we provide on this Website use access codes, such as your login ID, password, or Personal Identification Number (PIN).
Are you using a secure browser?
Our website requires the use of secure browsers to protect you while you access our online banking services. Secure browsers allow you to safely access your accounts through our website by encrypting information that flows between you and the site. To verify your session is secure, look for https: instead of http: in the URL address line, and a secure symbol (a closed padlock or key) on the status bar of your browser located on the lower part of the screen. For greater security when viewing your account information over the Internet, we require that you use a browser with 128-bit encryption.
To provide additional protection, a timeout feature is used on selected parts of our Website where transactions can occur. This means that after an extended period of idle time, you are automatically logged-out of this section of the website.
Re-establishing and authenticating your identification for your online sessions is vital to reducing unauthorized access to your accounts. This includes changing your passwords regularly in order to access many of your online banking services.
Washington Trust Bank uses firewalls on our website to help protect your information and our computer systems. Firewalls limit the types of transactions that are allowed into our systems.
Fraud Alert - Increase in Phishing Scams
Please be aware that fraudsters are increasingly using “phishing” (an e-mail attempt to scam a user into surrendering private information that will be used for identity theft) techniques through e-mail networks. These e-mails may appear to come from Washington Trust Bank and request that you provide a user name and/or password which can then be used to compromise your personal and business information. Washington Trust Bank would never ask you for this type of information via e-mail.
Be very suspicious of e-mails asking you to input information that should be known by Washington Trust Bank (i.e., account numbers, social security or tax identification numbers).
If you receive an e-mail from Washington Trust Bank that you believe is fraudulent or suspicious, please contact your Relationship Manager or Priority Service at 800-788-4578.
How you can help
Safeguarding information is the priority of every employee at Washington Trust Bank, and we ask you to join our efforts. Your participation is vital to protecting yourself. Here are some easy steps you can take to protect yourself and your accounts:
- Never share your access codes with anyone. Remember, employees of Washington Trust Bank will never ask you for your PIN or password.
- We recommend you change your access codes and passwords on a regular basis. If you think your access codes have been compromised, change them and contact us immediately.
- Use only the secure email services provided within by Washington Trust Bank when sending or requesting account or personal information.
- Consider using a personal firewall to prevent hackers from invading your personal computer, especially if you are using DSL or a cable modem to access the Internet.
- Install virus protection software and scan all downloaded software, as well as all diskettes, before use. Also, delete emails with attachments from unknown sources.
- When you are done with your transactions, always click on the Logoff button on the Website to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished.
For more information on how we protect your information through our privacy policy, click
here.
