We will be the best at understanding and meeting the financial needs of our customers. We will focus our unique strengths as a community bank on serving those customers who perceive a distinct value in building long-term relationships with us.

We will be empowered to act on behalf of Washington Trust to meet our customers' needs and will have the competencies to fulfill this mission. We will conduct ourselves in accordance with our guiding principles.

We will organize and manage to best support one another in these efforts and to ensure the long-term viability of the Bank.

Our Guiding Principles

• We act with integrity, honesty and a sense of ethics. We keep our commitments to our customers and to each other.
  
• We succeed because we outperform other financial institutions at meeting our customers' financial needs with creative solutions, proactive selling efforts and excellent service.
  
• We have a sense of urgency in all we do. We are accurate and timely in our work and we continue to improve the quality of everything we do to assure long-term profitability.
  
• We rely on the participation and initiative of each employee. We are empowered to make decisions that create value for our customers and for the Bank.
  
• We support each other personally and professionally. We respect and value each other's contribution along with everyone's ideas and suggestions offered in the spirit of these principles. We resolve conflict promptly and fairly.
  
• We promote an environment in which individual and team accomplishments are recognized and rewarded.
  
• We will be actively involved in the communities where we work and live.
  
• We recognize that change is an ongoing challenge, but we also recognize that change is an opportunity to improve our competencies as employees and as an organization.